> Hi,
> I may be worrying about nothing, but our PCCs were couriered to
> Adelaide last week. The DHL tracking went quiet for about 4 days, and
> then a note to say that they had been signed for appeared as if by
> magic - for a date 4 days prior, and earlier in the day! The timeline
> went like this....
>
> February 09, 2006 09:57 Arrived at DHL facility in Adelaide
> (updated online Feb 9th)
> February 09, 2006 13:50 With delivery courier (updated online Feb
> 9th)
> February 09, 2006 10:31 Shipment delivered (updated online Feb
> 13th)
>
> Has anyone has had anything like this before? Is it feasible for the
> docs to have been delivered before they were with the courier, i.e. is
> this a quirk of how they do their scanning/tracing?
>
> DHL have been friendly, polite, and useless. They can't tell me
> anything I can't see for myself online.
>
> CO hasn't responded to my question about whether it has arrived on his
> desk or not.
>
> Now wondering whether to get new checks done or not!
>
> Tim
Tim
Exactly the same has happened to me. DHL picked mine up monday before
last and the trail went dead thursday 13:50 Aus time. I emailed both
interparcel and DHL on friday - no reply from either. So this monday I
ring DHL and they gave me some story about problems with the scanners in
Aus but this is not stated on website. Got a crap email tea-time monday
stated I should just keep checking with the website.
I waited until @ 10pm and called DHL Adelaide number and spoke to
someone in Brisbane, he contacted Adelaide and sorted it, confirmed my
PCC's delivered thursday and assured me the website would be updated in
next 24 hours. apparently DHL have been using outside couriers and they
don't have scanners.
My tracker also has a earlier delivery time than courier pick up time:
February 06, 2006 15:24 Liverpool - UK Shipment picked up
February 06, 2006 17:40 Liverpool - UK Departing origin
February 06, 2006 19:13 Liverpool - UK Departed from DHL facility
in Liverpool - UK
February 06, 2006 21:13 East Midlands - UK Arrived at DHL facility
in East Midlands - UK
February 06, 2006 22:52 East Midlands - UK Departed from DHL
facility in East Midlands - UK
February 07, 2006 01:19 London-Heathrow - UK Arrived at DHL
facility in London-Heathrow - UK
February 09, 2006 06:32 Melbourne - Australia Departed from DHL
facility in Melbourne - Australia
February 09, 2006 09:57 Adelaide - Australia Arrived at DHL
facility in Adelaide - Australia
February 09, 2006 13:50 Adelaide - Australia With delivery courier
February 09, 2006 10:37 Adelaide - Australia Shipment delivered
Ali
P.S the number I rang was 00618815011600 and they are open from 8am.
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