> Most case officers are reasonable, but there are some who let it go to
> their heads. Contact your case office by all means (emails is the
> best) and politely enquire about the status of your application. If
> you are not satisfied with the response, you might consider contacting
> DIMA Client Services. Bear in mind that the more time case officers
> spend responding to complaints, the less time they have to process
> applications. If I were processing your application and you lodged an
> unnecessary ministerial complaint, I would investigate you and your
> sponsor back to the day you were born.
>
> All the best
>
> Westly
The bottom line in all of this is that if the information provided to
the applicant about a general increase in processing times for ENS is
correct, it's unacceptable and is a general problem that requires
attention at a senior level.
If the manager of the relevant business centre can't give any more
constructive information, then it's certainly appropriate for an
employer to bring the issue to the attention of the Minister. It
doesn't have to be in the form of a "complaint".
--
This is not intended to be legal or professional advice in any
jurisdiction
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