in a recent article, Alfaris (member12199@british_expats.com) said:
> They are not doing anyone a favour. It is their job and they are paid
> for it by taxpayers who trust them to do the work properly.
Actually, not all employees are prepared to give such estimates for
completion. I know from my own experiences. Nor is providing inaccurate
information or 'guestimates' part of their job description. Their job is to
assist applicants, processing and, of course, provide information. Accurate
information. Therefore, by providing guesses based on their understanding
of processes, it is a favour of sorts. Certainly not a personal favour, but
a favour all the same.
> The other option would be to actually give a correct estimate, but
> that would, of course, be out of the question with your self-
> righteous attitude.
My goodness...what did I do to step on your toes recently? If you have
a problem with me, feel free to take it up with me via Email, rather than
taking your obvious personal problems to the newsgroup. I don't hide my
Email address. If you don't take it up via Email, I can only assume that you
do not have any genuine or valid issues. Now, onto the thread...
To a reasonable person, I think it goes without saying that the best
option would naturally be for the staff to provide accurate information. To
the day or even week, perhaps. However, the real world situation (as has
been demonstrated by the original post) is that due to various unforseen
circumstances, sometimes things get delayed.
> If it is not possible to give a correct estimate, they could do him a
> "favour" and tell him that's how it is. Misleading people could hardly
> be called doing a favour.
In normal situations, the client would be advised or aware that it is
just an estimate. Much like a citizenship application and other government
processes. It is impossible to give a firm date. You know that as well as
I.
Of course, if you're not happy with estimates being given, you could
always file a formal complaint with the Federal Government that the
employees are providing inaccurate information and incorrect timeframes. If
enough people complain (or sue the government, since that seems to be the
way some are turning), the government could implement policies barring such
'guestimates'. Then of course, people WOULD get accurate information when
they get the call/letter saying their application or whatever is completed.
Since the original poster was satisfied with my response, I guess I must
ask you...would you be happy with that solution to the problem of inaccurate
information being provided by government employees?
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