ed.gatzke@... wrote:
> I have now posted my review for a certain hotel three times, and
> Expedia has
> removed it or refused to post the review three times.
You know all sites do this, right?
I posted a review on Amazon of a game once. The game was not much good,
and very short, and I said something to the effect of 'this game is not
very long, you'd be better off buying something else'. The thing is,
with no other reviews of the game, my review would be the only one, and
would significantly harm their sales.
So they didn't post it.
Same thing, I bought a cheap optical mouse from a hardware site
(ebuyer). Horrible, unergonomic. The product had loads of positive
reviews. So I added a negative one. They didn't post it. I added it
three times, and they never approved it.
Nothing abusive, just a normal review.
It's not all that surprising. There are probably 100 satisifed
customers at a hotel for every dissatsified. But out of those 100, only
1 will post a review, but the dissatisfied ones are far more likely to
complain. It's human nature, but it makes the hotel look bad. You get
wonderful hotels showing up with bad ratings overall. It's not really
fair on the hotel that they are going to get the bad reviews far more
than the good.
As far as I can tell, your only complaint was that the hotel was closed
in the middle of the night. This doesn't make the hotel bad, just
small. Most people wouldn't find this a problem. Of course people need
to know that the hotel's not going to be open at 1am in the morning, I
guess expedia should say. But they really aren't obliged to post your
review.
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