On Nov 27, 1:55 pm, george wrote:
> On Nov 26, 10:17 pm, "tim \(not at home\)"
> wrote:
>
>
>
>
>
> > 4 weeks ago, I booked a round trip LON to CPH with SAS for the second week
> > in Dec, using my LH M&M points.
>
> > This weekend, I get a call from LH telling me that the flight is cancelled
> > and I have to transfer onto an alternative and they give me a choice of the
> > last flight of the day (which potentially leaves me stranded in CPH with no
> > onward connection to my local apartment) or an early flight requiring me to
> > start at 5:30 in the morning (I know that some people do this happily, but I
> > don't).
>
> > I protest that there are other flights with availability, but I am told that
> > since I booked with LH I am only entitled to move on to a flight that LH
> > still have an allocation on.
>
> > I think that sucks. If I wanted to have to choose from the crappy flights I
> > wouldn't have booked 7 weeks ahead. My view is that it is SAS who have
> > cancelled the flight, so it is SAS that should rebook me from their
> > allocation and not bounce the problem back to LH.
>
> > Guess which airline will not be getting any more of my business whilst I am
> > working here?
>
> > tim
>
> That's what you get when you use a free frequent flyer ticket, you
> think that they would want to treat a good customer well, but it's all
> about money, and you didn't pay any for that flight.
>
> I quit using any of my frequent flyer miles because of an incident
> with BA in Chicago years ago. Because of a snow storm I was told that
> I would have to wait at the earliest 5 days before leaving. As I had
> to be back at work, I talked to an agent on their 800 number who
> recognized my last name and mentioned that he knew my daughter and had
> lived down the street from us years before. Therefore, I probably got
> better service, and managed to catch a BA flight to London from
> Houston that would connect with my on-going flight home from there,
> the necessary flight from Las Vegas to Houston at my expense, and
> getting a last minute ticket isn't cheap. I just felt lucky to get
> home on time, and after realizing how horribly they treat you on a
> free ticket, I than just gave my mileage to the rest of the family to
> use if they wanted it. The actual cost of such a long delay and
> making alternative travel arrangements can be many times the value of
> the ticket if you had purchased it in the first place. I haven't
> flown BA since!!!!!
OK, my turn for a FF nightmare.
About 15 years ago I got a free FF R/T to Bangkok from Delta. While I
was in Chiang Mai I got in a car accident (tour bus rollover). I was
banged up, but OK. A lot of internal pain. After a day in a Thai
hospital I decided I wanted to go home to SF to see my doctor. I went
back to Bangkok and checked into a hotel because it was too late to
get a flight home. This was on a Monday. I called Delta on Tuesday
and told them the situation. I had a flight on Friday but wanted to
move it to Tuesday. The lady in the phone asked all the right
questions (did I have my hospital release, etc.) and I could hear her
typing over the phone. She said there were seats available. She
started making the booking change and then stopped and said "I'm
sorry, sir, but you're on a frequent flyer ticket. The FF seats are
all full. We can sell you a ticket (full fare, of course) on the
Tuesday flight but we can't let you use your FF ticket.". Capacity
control.
I stayed in the hotel almost unable to move for 3 days until Friday.
Last Delta flight.
The kicker is that with tickets like this, not only are we Frequent
Flyers, but a lot of it. I had around 200,000 miles on Delta at the
time. You'd think they'd bend over to help.
They don't.
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