On Thu, 27 Mar 2008 08:15:27 -0700 (PDT), kyle051777@aol.com wrote:
>So good to hear from you John, I will just touch on all of your
>insightful posts here.
>
>>Good. And don't forget to tell them what you think you should really
>>be paying for their ticket when you do.
>
>Not sure what you mean by that. I never argued about the price of the
>ticket, but it looks like you have a hard time reading and
>comprehending.
Not at all. Change fees are part of the price of a ticket.
>If my ticket was non-refundable, non-changeable why does every airline
>allow you to do it. I understand there are fees involved but once
>again, in MY opinion I think it is horrible customer service to tell a
>PAYING customer "deeply discounted ticket or not" we will let you
>change your ticket however we are going to charge more than what you
>can go to our competitor and buy the same ticket for (and that is how
>we value you as a customer by charging you more). If you think that
>is good business skills please tell me what business you are in and I
>will make sure I don't buy anything from you (not that I would anyway)
>but you get the point (don't you). My feeling is you should help out
>those customers that already paid you money, and charging me almost
>double what I can get a ticket for from another airline is poor form.
You are just completely naive then. Businesses are attempting to
maximize their profits for their shareholders. They do what makes
sense to do that. The reason they allow changes if you pay for them
is, well, you PAY for them. It makes them more money. Got it yet?
>
>I know according to you I have this great fantasy about the airline
>paying for my ticket and buying me lunch when in reality I wanted to
>be treated like a paying customer. I finally was and am happy. You
>on the other hand live in your rich world driving around in your
>beamer, living in your big house and throwing money here and there
>without a second thought. Well, good for you. I am graduate student
>with a new little baby and can't be throwing money around like that.
>So, if I can save a few bucks than yes that is what I am going to do.
>Again, I did not have to leave early but thought it would be nice to
>get home a few days earlier. The first two agents weren't helpful the
>last one was and like I said acted like she cared about my situation
>and found a solution that was beneficial for both parties.
You were treated like a paying customer. You got what you were
entitled to and agreed to when you bought your ticket. Your babbling
about not throwing around money is irrelevant. You will make someone
a fine employee some day, as you no doubt think you can take from your
employer whatever you think is fair. As for what you got, they no
doubt had put notes in your record saying something like "this nut has
taken up so much of our time and is costing us so much to endlessly
explain to him why he should stick to his agreement with us that just
give him something to get rid of him and go on to rational
passengers." Or maybe she will get fired for violating UA's rules.
Who knows. Let me tell you how much sympathy I have for cheapos that
don't want to live by their agreements. NONE. |
