Waiving the right to remain silent, z0ned0ut
said:
> On Wed, 2 Apr 2008 11:35:42 -0700 (PDT) 'whitely525@yahoo.co.uk'
> wrote this on rec.travel.air:
>
>>On 1 Apr, 22:27, z0ned0ut wrote:
>>> I've heard the news reports and stuff about luggage and cancelled
>>> flights since it's opening last week etc.
>>>
>>> What the media never seems to explain is *who* is to blame for it.
>>>
>>> Is it BAA or BA or both?
>>>
>>> eg: who is actually responsible for the luggage handling system?
>>
>>Both, but apparently most failures were on the BA side. Remember that
>>T5 was meant to solve the terrible reputation BA had for losing bags
>>at LHR. So BA knew their performance would be under the spotlight.
>>As the fiasco unfolded BA were apparently busy having a celebration
>>party at HQ down the road from T5. Then they released a typically
>>sleazy corporate statement which dramatically underestimated the
>>meltdown that was in progress.
>
> Thanks...today I see that BA have sent thousands of baggage items
> to Milan to be sorted out before returning them to customers. What
> a glorious mess.
Yeah, the Italians will really fix it for you. They'll probably have two
changes in government before getting around to England's lost luggage...
--
Larry J. - Remove spamtrap in ALLCAPS to e-mail
"A lack of common sense is now considered a disability,
with all the privileges that this entails." |