On 3 Apr, 22:43, Lansbury wrote:
> On Thu, 03 Apr 2008 00:16:18 +0100, z0ned0ut wrote:
> >Is it the case that BAA own and
> >operate the baggage handling system?
>
> Yes they "own" all the baggage handling systems at the airport. T5 had bee=
n
> planned and building had started before it was decided which airline(s) wo=
uld
> use it. It wasn't just BA who wanted to.
>
> > If so, why are BA taking
> >the wrap in public for the chaos?
>
> My guess it will do no good to start slinging mud in public most of who do=
n't
> know the difference between BA and BAA. They give their bags to BA who ope=
rate
> the system owned by BAA and their bags don't arrive the other end. Do they=
> care whose fault it is. It is a public relations nightmare for both Heathr=
ow
> and BA =A0and public mud slinging isn't going to improve that situation. B=
est to
> get on putting it right and privately sort out the blame afterwards.
That is exactly what infuriates customers: an organisation blaming
'agents', suppliers or sub-contractors. As far as I know customers
don't buy their tickets for BA from BAA. So BA should have made sure
the system worked and the buck stops with them.
> -- =A0
> Lansburywww.uk-air.net
> FAQs for the alt.travel.uk.air newsgroup
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