On Thu, 03 Apr 2008 14:43:30 -0700 'Lansbury'
wrote this on rec.travel.air:
>On Thu, 03 Apr 2008 00:16:18 +0100, z0ned0ut wrote:
>
>>Is it the case that BAA own and
>>operate the baggage handling system?
>
>Yes they "own" all the baggage handling systems at the airport. T5 had been
>planned and building had started before it was decided which airline(s) would
>use it. It wasn't just BA who wanted to.
>
>> If so, why are BA taking
>>the wrap in public for the chaos?
>
>My guess it will do no good to start slinging mud in public most of who don't
>know the difference between BA and BAA. They give their bags to BA who operate
>the system owned by BAA and their bags don't arrive the other end. Do they
>care whose fault it is. It is a public relations nightmare for both Heathrow
>and BA and public mud slinging isn't going to improve that situation. Best to
>get on putting it right and privately sort out the blame afterwards.
I think if I were the CEO of BA and the baggage problem was the
underlying fault of BAA, I'd probably want to go on TV News and
join the anger of passengers by pointing the finger at BAA.
That is normally what one would expect to happen.
Thus, my gut feeling is that BA have played a large part in the
shambles, if only by not bomb-testing the operational procedures
of baggage handling at T5 before it opened for business.
That would be consistent with my view that some airlines simply
do not pay enough attention to the safe and timely transport of
passengers' baggage from A to B.
IME the whole airport baggage handling process around the world
is poor and subjects baggage to much rough handling and damage.
I won't even mention the frequently broken rule where no baggage
is supposed to be carried if the owner/passenger is not on board. |