I can attest that AC is a terrible, lousy, uncaring, ghastly airline.
Last June I was at Toronto, their home base, trying to fly to the US
with 3 elderly people, all needing wheelchairs. All of us were full
fare paying passengers. It was late morning on a weekday. This was the
experience:
1) We arrived 2.5 hours before the flight time. i helped the elders
from the taxi and seated them near the door. I went to seek assistance
from the counter staff, as the phone agent ahd advised me to do.
2) not one AC counter person seemed to know where one should request
wheelchairs. finally someone said to go to the special help counter.
This took 45 minutes.
3) The special help counter person didnt seem to have heard of a
wheelchair, much less know that she was supposed to help passengers
with such issues. while she was pondering this a female passenger
showed up with a small box of some homemade pastry which the airline
wouldnt let her take on board for some eprson. she asked the counter
person to help her pack it for check in! the counter person
immediately ignored me and started rummaging in her counter for some
kind of carton.
4) seeing that i was not going to get help I looked around in
desperation and saw a bunch of wheelchairs and decided to help myself.
fortunately, one of the wheelchair attendants arrived. She seemed to
have seen it all before. She helped me load the elders into the
wheelchairs and then took us to the correct counter designated for
wheelchair passengers. This was not the one one I had been directed to
originally by AC employees. Of course there were no signs or
anything.
5) There was no one at the counter. Now there was onl 60 minutes left
for the flight and we had to go through US immigration.
6) Again I looked around and saw an AC employee in uniform ambling by.
I told her the situation and she called someone else.
7) half an hour later someone came behind the counter and started to
process people. she hustled us through security and immigration
Yes, we finally made it but at the cost of very considerable stress
to me and to 3 elderly people and a constant feeling that AC couldn't
care less what happened to us.
The only thing their inefficency accomplished is to tell me and the
people with me and everyone I have told this experience to, not to fly
AC.
>
> > What is a shame is that the AC civil servants will probably process your
> > complaint and file it whertever they file complainst in India.
>
> You think I don't know this? Why do you think I'm posting this all
> over the internet?
>
> I don't
>
> > think that they consider that passengers can teach the airline anything
> > whcih is why they've moved those departments (as well as baggage
> > complaints) to India.
>
> Maybe they should call it Air India then.
Why blame India for this? They only do what AC tells them to do.
Quark
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