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Re: Airline fees: The ultimate guide Posted on: Sat, 05 Jul 2008 12:48:01 -0700

Jim Davis wrote:

> And who ends up suffering for it in the end? The FA's. So I guess the next
> time an FA gets upset & rude, we should just go back and pimp slap the guy
> in 26B.

It's a tough job to be on the front line of any business. When you
return something to a store and there's a problem it's the clerk at the
returns desk that is your contact person, even though they have no say
in setting policy or making decisions. What's happening in the airline
industry is that management is using and abusing the basic good will of
passengers toward employees to foist policies on the public because they
know that most people are sheeple and wouldn't dare do anything to
protest, no matter how mild or how legal.