Five weeks ago I flew from Bangkok to Kuala Lumpur with Air Asia. Upon
arrival at KL airport, I discovered that my check-in bag had been
destroyed, some of the contents were missing and many of the remaining
items had been severely damaged.
Air Asia's response was that they would give me a new bag, but not for
another two weeks! With no luggage available for my return to Bangkok
three days later, I was forced to purchase a new bag myself in KL. The
replacement bag promised by Air Asia never arrived; neither have they
provided any response to my several e-mails to their "Guest Support"
department requesting compensation for my damaged possessions and for
the replacement bag.
It would appear that the price you pay for low-cost travel is very
low-quality customer service.
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