Hughden@... wrote:
> Five weeks ago I flew from Bangkok to Kuala Lumpur with Air Asia. Upon
> arrival at KL airport, I discovered that my check-in bag had been
> destroyed, some of the contents were missing and many of the remaining
> items had been severely damaged.
> Air Asia's response was that they would give me a new bag, but not for
> another two weeks! With no luggage available for my return to Bangkok
> three days later, I was forced to purchase a new bag myself in KL. The
> replacement bag promised by Air Asia never arrived; neither have they
> provided any response to my several e-mails to their "Guest Support"
> department requesting compensation for my damaged possessions and for
> the replacement bag.
> It would appear that the price you pay for low-cost travel is very
> low-quality customer service.
You paid for you what you get (or don't get). At least I hope the
price you pay is not low aircraft maintainence, or poorly trained
pilots.
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