The fake or imitation Kangaroo Café/s story started out with some slow
old nags (rumoured to be starring in the Vietnamese version of dumb &
dumber) who opened a fake, phone box sized tour office but forgot to
include food, drinks or even coffee ? Next they opened up another
cheap & nasty looking place around the corner. The 3rd part in this
hilarious trilogy was when they opened a tiny little mini hotel which
is apparently is the Kangaroo Cafe Tours Hotel ? We've listed the 3
main scammers below but there's even more if you look hard enough.
83 Ma May St, Ha Noi, opposite Hanspam Travel (tiny
office - rude & dishonest staff)
16 Hang Be St, Ha Noi. (Some kind of café - eat at
your own risk - check your medical insurance)
10e Dinh Liet St, Ha Noi. (The fake hotel -
otherwise know as bed bug & scabies central)
Note: The new fake hotel is particularly bad with very aggressive
staff. When you check in your passport is confiscated at reception
(to encourage you to do what they tell you) & then you'll be
introduced to the latest features of the hotel. The sometimes and/or
rarely turned on hot water system, the almost never turned on air con
system (turned off as soon as you go to sleep) & whenever they see you
there'll be the constant hassling to buy their lousy tours.
Stevie Wonder could see through this scam !
There really is only 1 Kangaroo Café in Viet Nam & regardless of what
some of the guide books say, we’re not affiliated with anyone other
than Griswald's Vietnamese Vacations.
Over the years we’ve had various outfits trying to claim some sort of
association or relationship with us in various ways & by various
means. Whilst it’s completely untrue, it is of course somewhat
flattering & is most definitely a positive indicator that we’re
obviously doing something right.
These con artists are just too lazy to work hard but yet arrogant
enough to think that all western tourists are stupid. Sadly though,
some people have been fooled & even bought tours from the fake outlets
only to find out later that the crooks who run this scam never
intended to do anything else but steal their money.
We must state very clearly that we can't take any responsibility for
anything the scammers do.
So, please avoid these dills at all costs.
They'll steal your money like they stole our name !
If however, you're 1 of the unlucky ones who've been caught out
there's a few things you can do. Firstly, contact your bank & cancel
your credit card transaction immediately. The fake cafe mobs don't
have their own credit card facilities & are using one of their mates
credit card facilities. As such they're already in breach of the
credit card merchant rules & they're also of course in breach for
offering services that they're not licensed to provide. Your bank is
duty bound to follow your instructions & immediately cancel the
transaction & refund your money to you.
Next, go straight to the;
Ha Noi Dept of Tourism,
2nd floor, No 3 Le Lai St, Ha Noi, S. R. Viet Nam
Tel: (844) 824 7652
Please state in a short & clear fashion that you've been sold whatever
it was under false pretences & by an unlicensed tour operator. Mention
that you've already been in contact with your embassy, demand a full
refund & insist that the people operating the fake cafe are punished
to the fullest extent of Vietnamese law.
The 1 & only real Kangaroo Café© www.kangaroocafe.com specialises in
small group travel and tours for singles, couples, small groups and
families to anywhere and everywhere in Vietnam. Please visit us to
find out more about our many interesting itineraries including
trekking, mountain climbing, camping, adventure, snorkelling and
fishing tours.
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