"Pete" wrote
> My family recently pooled together some cash to give my sister and her
> husband their first cruise ever, a trip with Royal Caribbean (RC) in
> celebration of their 25th wedding anniversary. They're two days into their
> cruise, still with no luggage and I'm wondering what recourse they might
> have.
What a disaster! I assume the cruise is less than about 10 days.
I would give up much hope of their clothes ever arriving during
this cruise. They ought to demand some more cash for clothes
(e.g. at least $300 each) and also free laundry for -all- their
clothes, every day). They should say if this isn't satisfactory
then the cruise company has the alternative of supplying their
own clothes within 24 hours.
Then (and on top of that), they should demand a replacement cruise.
They must not take this kind of crap, given that they were assured
by the cruise representatives that their clothes would be there.
They must take a hard line and ask for what is fair.
[Sorry, I know this isn't a cruise group but you're in a tough spot.]
--
Ken Tough |