Respectfully, none of the issues you mention apply inthis case. It is
simply a case ofContinental's outrageous refusal to honor a simple,
explicit promise by using irrelevant excuses and incorrect claims
about a "low fare" and not knowing that Bermuda and Barbados are
different and by invoking an ex-post-facto rule (regarding biz class
which this flight does not have anyway )- and then going into hiding
when the persistent question is asked.
CO personnel, as the series of stupid responses establish, are both
incompetant and duplicitous.
That's why this message is being posted here as well as in the
airlines newsgroups. I want anyone flying to the Caribbean on
Continental or considering accepting a voucher from them at any
airport to know how CO treats thos who trust them.
Which is also why a formal complaint of fraud has been filed in the
state where this phony deal took place.
On Wed, 28 Jul 2004 00:02:01 GMT, Brian K
wrote:
>I've never had any trouble with Continental. I had a full - fare voucher
>from NorthWest valued at 680.00. I was able to fly Continental twice and
>part of a third round trip to Key West from Newark. There was some fine
>print about blackout dates and a restriction for domestic flights only.
>Other than that, Continental had no trouble honoring the NorthWest voucher.
>
>I used a class upgrade voucher. These are always capacity controlled. If
>all the first class seats are occupied by pax paying for first class
>seats then the upgrade cannot be honored due to the fact that there are
>no first class seats available. Class upgrade vouchers are only good for
>one segment, and also subject to blackout dates and coach class. You
>would think that all coach seats are alike, but they aren't. Some are
>Y-class, H-class, N-class. I don't know all the details but some are not
>eligible for class upgrades.
>
>Perhaps you may get more valid feedback from one of the newsgroups that
>is a forum for air travel discussions?
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