sugabutt@hotmail.com (Heather) wrote in message news:...
> I just wanted to share my disappointment with Travelocity, and warn
> everyone that their cancellation fees are very strict.
>
> I had reserved a hotel for 1 night in Tampa at a Best Western in
> October. The cost was about $55. I reserved this about 2 months ago.
> I booked this with Travelocity, and paid with my credit card.
>
> Then, last week I had to call Travelocity to cancel the reservation.
> The cancellation policy states "Bookings are subject to a $25 fee for
> any cancellation or change." I was thinking though that since I was
> cancelling 6 weeks in advanced to the reservation date, that this
> could be waived. Nope! The representative said that this was the fee
> for cancelling, no matter how far in advanced it was. The only thing
> I could do was send an email to their "Consumer Relations" department.
> I did, but have not received any response - it's been a full week
> since. I guess they don't like to "relate" to their unhappy
> customers.
>
> A $25 cancellation fee on a $55 hotel night is a bit much, considering
> a 6 week advanced notice was given. Outrageous! I know I will not use
> them again.
If you read their policy before you hit the "accept" button and pay
for the room then you have no reason to complain. They have strict
policies and stick to them. Last winter I made airline reservations
and then toyed with the idea of changing the departure date. Of course
it was going to be a big penalty so I didn't do it. But I wasn't
surprised or angry with them for this. The only probelm I had with
them was being on hold for 20 minutes before speaking with someone at
customer service. |