"LindaH" wrote:
> After staying on hold approximately 20 minutes, I spoke to a
> manager last night and was told the ship is completely booked
> so I can either cancel and get a 50% refund or accept what they
> have done to me. Is it just me or does this seem to be a fair
> company to do business with??
The original agent who handled your booking may have screwed
the pooch by not processing the booking in a timely manner, and
your berth was taken B4 he or she confirmed the booking with the
CL. The agent then played catch-up with alternate arrangements.
I'm thinking that is more likely an issue with a random lunk-head
agent than something that systemic with this agency from which
I've otherwise heard good things.
I had something similar happen to me with an airline booking for
a trip to Italy back in '91. Had the flights been booked when
requested, I would have paid LT $300pp, but a two-week delay
resulted in a $200pp increase. Fortunately, the owner of the
agency accepted responsibility and refunded the difference. =R=
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