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Subject: Re: Chat with Carnival's Bob Dickinson Posted on: Tue, 02 Aug 2005 21:55:25 GMT

Jim wrote:

> Patrick,
> As Dillon has said. The numbers from CLIA seem to indicate it and none
> of the other lines dispute that statement and you have to believe that they
> certainly would if they could. Understand that the other major lines all
> have very high satisfaction rates and repeat customers, just not quite the
> numbers that CCL seems to have.
> Jim

A lot of this is probably due to pricing. Some of Southwest Airline's
success in customer satisfaction is due, in part, to customers not
expecting as much when they pay cheaper fares.

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