"Clay Ferriola" wrote in message
news:pVY_e.4710$Qb6.464@bignews6.bellsouth.net...
> Here is the latest on this idiocy.
>
> I was only on hold 47 minutes and only had to call back three times, but,
> I finally managed to actually speak to a person. She was very pleasant.
> I went through the whole story several times before she finally grasped
> what was going on. She has decided to turn it over to her supervisor
> which is what I told her I wanted to do in the first place. (thanks Jean)
> Her supervisor is supposed to call me back tomorrow. She even gave me a
> name and direct phone number! So, I'll know tomorrow if I need to travel
> north to visit Trenton.
>
> One interesting thing I learned is that the people that actually handle
> the records, and the people that actually receive the requests are not
> even in the same building. They only communicate by fax and phone. No
> email, electronic transfer, or otherwise.
> She said If I show up in Trenton, I'd have to come to the request office
> and go through the situation with them, then they will call it in to the
> other office to verify that there actually is an error on the certificate.
> Once it's verified that there is a problem, the record handling people
> will issue a correction notification to the request office. Therequest
> office will actually handle the paper work and make the corrections, but I
> have to go across town to actually get the certificate.
>
> I don't know if this is actually true but it is what it is.
I surely hope so, Clay...We'll stay tuned and keep our fingers and toes
crossed!
As long as you have her name and number, that is something! By across town
do you men Trenton or your town?
--Jean
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