Jean O'Boyle wrote:
> "Clay Ferriola" wrote in message
> news:pVY_e.4710$Qb6.464@bignews6.bellsouth.net...
>
>>Here is the latest on this idiocy.
>>
>>I was only on hold 47 minutes and only had to call back three times, but,
>>I finally managed to actually speak to a person. She was very pleasant.
>>I went through the whole story several times before she finally grasped
>>what was going on. She has decided to turn it over to her supervisor
>>which is what I told her I wanted to do in the first place. (thanks Jean)
>>Her supervisor is supposed to call me back tomorrow. She even gave me a
>>name and direct phone number! So, I'll know tomorrow if I need to travel
>>north to visit Trenton.
>>
>>One interesting thing I learned is that the people that actually handle
>>the records, and the people that actually receive the requests are not
>>even in the same building. They only communicate by fax and phone. No
>>email, electronic transfer, or otherwise.
>>She said If I show up in Trenton, I'd have to come to the request office
>>and go through the situation with them, then they will call it in to the
>>other office to verify that there actually is an error on the certificate.
>>Once it's verified that there is a problem, the record handling people
>>will issue a correction notification to the request office. Therequest
>>office will actually handle the paper work and make the corrections, but I
>>have to go across town to actually get the certificate.
>>
>>I don't know if this is actually true but it is what it is.
>
>
> I surely hope so, Clay...We'll stay tuned and keep our fingers and toes
> crossed!
> As long as you have her name and number, that is something! By across town
> do you men Trenton or your town?
>
> --Jean
>
>
Just across trenton.
Clay |
