John risker wrote:
> To Whom It May Concern:
>
> We came across this information in the trades and thought it would be of
> interest to this newsgroup as well.
>
> Happy sailing,
> John Sisker, SHIP-TO-SHORE CRUISE AGENCY®
> (714) 536-3850 or toll free at (800) 724-6644 & (pagoo ID: 714.536.3850)
> www.shiptoshorecruise.com
>
>
>
> Holland America Line's Oosterdam revised its Mexico itinerary after an
> accident to one of two propulsion pods. The line said damage to the portside
> azipod decreased cruising speed by about 20 percent. The starboard azipod is
> completely functional. The ship cancelled a call in Puerto Vallarta and will
> return to San Diego on Friday afternoon. The Oct. 14 cruise from San Diego
> is expected to depart on schedule. The Oosterdam visited Cabo San Lucas on
> Wednesday and will be at sea on Thursday and Friday until its arrival at San
> Diego. All guests are welcome to stay onboard and disembark as scheduled on
> Saturday morning. If any guests would like to disembark on Friday, they will
> be able to do so during a time period that will be determined by government
> authorities. Each guest will receive a $150 shipboard credit as well as a
> future discount equal to 25 percent of the cruise fare paid. Shore
> excursions booked in Puerto Vallarta will automatically be credited. For
> more information, visit www.hollandamerica.com.
>
>
>
My wife and I were on that cruise. The problem occurred about 8 hours
from San Diego. HAL was most accommodating and gracious about the
incident. BTW, the food was excellent and the crew could not have been
more gracious. Well done, Holland America!!
Are there any set rules about making restitution on "acts of God" [i.e.
weather, dock damage, etc] versus "mechanical" problems that force
cruise lines to abandoned a specific port of call? Or is it just up to
the discretion of the cruise line's home office, on whether to issue
credits to passengers?
Alain...San Diego |