Thus spake "A. Pismo Clam" :
>>
>My wife and I were on that cruise. The problem occurred about 8 hours
>from San Diego. HAL was most accommodating and gracious about the
>incident. BTW, the food was excellent and the crew could not have been
>more gracious. Well done, Holland America!!
>
>Are there any set rules about making restitution on "acts of God" [i.e.
>weather, dock damage, etc] versus "mechanical" problems that force
>cruise lines to abandoned a specific port of call? Or is it just up to
>the discretion of the cruise line's home office, on whether to issue
>credits to passengers?
>
>Alain...San Diego
It's all up to the line. They don't "owe" you a thing. For good PR
they'll usually give you something, from onboard credit to a future
discount.
When Carnival cancelled the sailings of the Elation out of Galveston
last year, they gave a $100 per person (not stateroom) onboard credit
for a future sailing. And protected our commissions. Didn't have to
do any of that, but it was good PR.
--
dillon
If you can't figure out how to unmunge my
address, email me and I'll explain it. |