Charles wrote:
> In article <1167172041.784551.253160@n51g2000cwc.googlegroups.com>,
> Greg wrote:
>
> > I'd appreciate comments from others about this trip or similar
> > experiences. Bad PR can't be good in such a competitive industry.
>
> My read. An event beyond the control of Royal Caribbean caused the
> itinerary changes. Unfortunately there was a domino effect with shore
> excursions as it required major changes of the scheduled days in port.
> I have had such events happen a number of times due to passenger
> illness and bad weather. I learned it is best just to make the best of
> the hand dealt instead of whining about it.
>
> --
> Charles
My take is that RC simply made a bad decision. It seems to me that they
should have simply written off Belize and stayed on the rest of the
original itinerary. That way there would have been no other impact to
the shore excursions. It is not as if there were not other and better
alternatives to what was chosen.
While the illness was an event beyond the control of RC, all the
subsequent mis-steps were within their control. RC should have
anticipated the domino effect. They are a professionally run, premier
cruise line. As you mentioned, such events happen occasionally.
I don't consider complaining about poor decisions, poor planning and
poor communication to the passengers and tour operators to be
"whining". As paying customers, we have an expectation that they make
the best decisions and be held accountable for them.
-Greg
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