Jeff Gersten wrote:
> I just read the following on the bottom of page 3 in Princess' European
> brochure. (And I'm sure it's also in all their other brochures.)
>
> AT YOUR SERVICE Let yourself be treated to warm smiles, genuine
> hospitality, and an UNWAVERING ATTENTION TO YOUR NEEDS. (last emphasis
> added by me. ) Our C.R.U.I.S.E =AE credo says it all---Courtesy,
> Respect, Unfailing in Service Excellence. It's what you find on every
> Princess cruise.
>
> We will be on the Star Princess this August for a Baltic cruise. My
> wife's chiropracter has told her to use a contour pillow (a pillow that
> gives extra neck support) to avoid headaches.) Sure enough, we were just
> out of town for a few days at her Mother's house for the holidays
> without her contour pillow, and she ended with a migraine headache. Ten
> days in the Baltics with migraines would turn a dream vacation into a
> nightmare.
>
> I called our travel agent today . He knew what a contour pillow was. He
> looked up what Princess had to offer in special pillows and came up with
> hypoallergenic, goosefeather, and duck down, but no contour pillow. (He
> thought at least one cruise line, he thought Celebrity, did offer them.)
>
> He was going to contact their special services department and see if he
> could get them to provide one for her.
>
> So, how seriously do they take their above
> commitment to service? Do you think they will provide the pillow? It's
> not like we're asking for some very expensive service from them. The
> pillow is $40 in the J.C. Penny catalogue. She bought one for $30 from
> her chiropracter. There may very well be even cheaper ones available.
>
> If necessary, she could bring it as airline carry on, but it seems a
> much better alternative to have them provide it as opposed top
> schlepping it across the Atlantic Ocean
My rule is, if it's necessary for my health or comfort, I don't trust
anyone
else to provide it for me -- I bring my own. They may make all the
assurances in the world that they will provide one, but if they don't,
you'll wish you had just brought your own.
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