On Wed, 30 May 2007 17:56:57 -0400, Sue and Kevin Mullen
wrote:
>
>
>skipfromla wrote:
>> Friend of mine just got back from a combo cruise/land tour and spent 7
>> days of a 12 day Alaskan cruise on Holland America's Volendam. Tips
>> were supposed to have been included in the price of the cruise at the
>> rate of $10 per day per person on the cruise.
>>
>> Once aboard they were told that 70% of the tips included in the price
>> of the cruise went to people who worked in the background, not to the
>> people they were in contact with, cabin stewards, waiters, bus boys,
>> etc. The ship recommended that these people be tipped in addition to
>> the tips already charged in the bill for their cruise..
>>
>> It appears Holland America has involved itself in some deceptive
>> business practices by telling people all the tips are included in the
>> price and then changing the rules once the cruise starts.
>>
>> Doubtful my friends will be cruising on any Holland America ship
>> again.
>
>We sailed on the Volendam in Jan. '07 and tips were not included. They
>did put the typical $10/day/person on our onboard account.
>
>I wonder if the problem your friends had, was something to do with the
>cruise/land package or some kind of misunderstanding with their travel
>agent.
>
>sue
Nope. All of what I related was for the ship only although I think I
might have made an error when I said that the $10 per day per person
were included in the price of the cruse. They were automatically
added to their shipboard account, of which, they were told 70% goes to
the behind he scenes people and then recommended that the personal
servers and room stewards be tipped in addition. |