Sue and Kevin Mullen wrote:
>
>
> Crabman wrote:
>> Sue and Kevin Mullen wrote:
>>>
>>>
>>> Crabman wrote:
>>>> Dillon Pyron wrote:
>>>>> Thus spake jjds101@yahoo.com :
>>>>>
>>>>>> http://consumerist.com/consumer/complaints/royal-caribbean-cruise-was-a-royal-disaster-273015.php
>>>>>>
>>>>>
>>>>> Regardless of the validity of your complaints (and it seems that they
>>>>> are), this post is purely a drive by.
>>>>
>>>> What do you mean by "drive by" Dillon? I think this is a very
>>>> important article. It points out what can happen and what type of
>>>> customer service Royal provided in this circumstance.
>>>
>>> Drive By means that the this was posted and the OP never returned for
>>> any follow up etc. It doesn't mean the post was not valid.
>>>
>>> sue
>>
>>
>> Hello Sue, how are you? Yeah, I didn't express that properly Sue. I
>> should have said what is your point Dillon? "Purely a drive by" isn't
>> a bad thing so did he bring it up?
>>
>> Incidentally, I expected this to be a I hate Carnival type rant, but
>> it was an eye opening article. Especially as I am on the hunt for a
>> Mariner of the Seas deal right now.
>
> Hi Clay,
>
> The point is that the OP should of hung around to to answer any
> questions we might of had. Usually when someone posts a rant or
> complaint, then leaves, the validity of his post is questioned. This one
> does seem to be valid and RCCL did not do the proper thing.
>
> The Amamara Journey's first sailing was a mess, but they handled it a
> bit better then RCCL. The passengers showed up on cruise day to find out
> they weren't sailing untill the next day. Once they sailed there was
> lots of construction on board and I believe the pools weren't open right
> away. If anyone is interested they can read about it on the
> cruisecritics Azamar board, but the main point here is that the
> passengers got a full refund and had the option to sail or not sail.
>
> I think that this RCCL problem is a one time thing and it shouldn't keep
> you from booking the Mariner of the Seas. We will be cruising on the
> Azamara Journey in Sept. and then the Emerald Princess in Jan.
>
> sue
I agree Sue that the OP should have hung around, but as you mentioned
that doesn't change the point that the statements do seem to be valid.
The comment "purely a drive by" rings as arrogant to me. We also see now
that a drive by isn't necessarily a bad thing even though we may not
like it.
I'm going to check out the cruise review you mentioned as well.
I sent an email asking RCI for an explanation as to how there response
to this OP email could be perceived as good customer service. I'm just
curious.
Clay |