On Jul 2, 9:56 am, Crabman wrote:
> Sue and Kevin Mullen wrote:
>
>
>
>
>
> > Crabman wrote:
> >> Sue and Kevin Mullen wrote:
>
> >>> Crabman wrote:
> >>>> Dillon Pyron wrote:
> >>>>> Thus spake jjds...@yahoo.com :
>
> >>>>>>http://consumerist.com/consumer/complaints/royal-caribbean-cruise-was...
>
> >>>>> Regardless of the validity of your complaints (and it seems that they
> >>>>> are), this post is purely a drive by.
>
> >>>> What do you mean by "drive by" Dillon? I think this is a very
> >>>> important article. It points out what can happen and what type of
> >>>> customer service Royal provided in this circumstance.
>
> >>> Drive By means that the this was posted and the OP never returned for
> >>> any follow up etc. It doesn't mean the post was not valid.
>
> >>> sue
>
> >> Hello Sue, how are you? Yeah, I didn't express that properly Sue. I
> >> should have said what is your point Dillon? "Purely a drive by" isn't
> >> a bad thing so did he bring it up?
>
> >> Incidentally, I expected this to be a I hate Carnival type rant, but
> >> it was an eye opening article. Especially as I am on the hunt for a
> >> Mariner of the Seas deal right now.
>
> > Hi Clay,
>
> > The point is that the OP should of hung around to to answer any
> > questions we might of had. Usually when someone posts a rant or
> > complaint, then leaves, the validity of his post is questioned. This one
> > does seem to be valid and RCCL did not do the proper thing.
>
> > The Amamara Journey's first sailing was a mess, but they handled it a
> > bit better then RCCL. The passengers showed up on cruise day to find out
> > they weren't sailing untill the next day. Once they sailed there was
> > lots of construction on board and I believe the pools weren't open right
> > away. If anyone is interested they can read about it on the
> > cruisecritics Azamar board, but the main point here is that the
> > passengers got a full refund and had the option to sail or not sail.
>
> > I think that this RCCL problem is a one time thing and it shouldn't keep
> > you from booking the Mariner of the Seas. We will be cruising on the
> > Azamara Journey in Sept. and then the Emerald Princess in Jan.
>
> > sue
>
> I agree Sue that the OP should have hung around, but as you mentioned
> that doesn't change the point that the statements do seem to be valid.
> The comment "purely a drive by" rings as arrogant to me. We also see now
> that a drive by isn't necessarily a bad thing even though we may not
> like it.
>
> I'm going to check out the cruise review you mentioned as well.
>
> I sent an email asking RCI for an explanation as to how there response
> to this OP email could be perceived as good customer service. I'm just
> curious.
>
> Clay
Sorry folks, I've been reading the replies, but haven't felt any
reason to chime in again. I didn't mean for this to be a "drive by," I
was simply posting a link to the article, hoping to hear some
opinions. In retrospect, perhaps I should have worded the subject
line differently.
To clarify, I didn't go on this particular cruise -- the complaints
belong to whomever submitted the email to the consumerist website. I
have cruised on Royal Caribbean once before, and had no complaints
about that particular cruise.
And yes, I tipped.
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