"Crabman" wrote:
> I sent an email asking RCI for an explanation as to how there response to
> this OP email could be perceived as good customer service. I'm just
> curious.
Hi, Clay,
"Curious"? Respectfully, what departure from the course they've already
taken with that sailing's pax do you reasonably expect them to take with
you? They can't admit they erred. So what in the world could they possibly
say to you that would cause you to be favorably disposed toward them?
Everyone makes mistakes. It looks like RCI screwed that one up. But I also
think...based on personal cruise experience, anecdotal evidence of others'
experiences and RCI's market share and pricing, among other
indicators...that the vast majority of the time, RCI gets things right! In
fact, a whole lot of the time I'm cruising with RCI, they get things more
than right.
The Mariner is a really neat ship. Don't let this discussion deter you from
giving it a whirl. When are you going and on what itinerary?
Diana
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