I have heard that RCI or their agents selling these cruises have told
customers to prepay.
In any case, RCI is making a big mistake.
They may be winning the battle but losing the war. They are being
silly by losing a lot for a few dollars.
Some attorneys may find this RCI practice illegal and furthermore
create a class action suit which will cost RCI a lot more money than
a small goodwill refund gesture, not to speak of all the negative
publicity.
It is bad business. From a customers point of view the refund is
fully justifiable and expected and RCI should see it from a customers
point of view not from their high and mighty position. Good publicity
is worth a lot more than the amount disputed.
RCI is being stupid. Penny wise Pound foolish.
On Sep 7, 6:19 am, "Jr." wrote:
> avacohen100 - exactly what do you consider LARGE amounts of money for tips?
> We have found the $10 per person per day as being woefully lacking for the
> service we receive from our cabin steward on Princess.
> We almost always have a little extra in an envelope on the last night of the
> cruise for them.
>
> "Dillon Pyron" wrote in message
>
> news:4re1e35ajud5l23kc4cueb8rq7fllh88d2@4ax.com...
>
> > Thus spake "George Leppla" :
>
> >> wrote
>
> >>> Is it ILLEGAL for Royal Caribbean to charge gratuities upfront ? How
> >>> can they charge us for Gratuities Upfront ? and refuse to refund it
> >>> for poor service?
>
> >>Royal Caribbean does not charge gratuities upfront. There are some travel
> >>agencies that add pre-paid gratuities into bookings (especially groups)...
> >>that may be what happened to you.
>
> > Exactly. However, I'm willing to bet he is unable to distinguish
> > between fact and fantasy.
>
> >>On Royal Caribbean ships, you can either tip in cash the last night of the
> >>cruise or go to the purser's desk and have the tips put on your ship-board
> >>account. If you do that, they give you vouchers to pass out to your
> >>waiter,
> >>cabin steward, etc.
>
> >>> They are losing THOUSANDS of potential dollars by refusing to refund a
> >>> small amount of money. This leaves a bad taste in any customers mouth
> >>> and they are getting tremendous amount of negative PR too.
>
> >>You are saying that none of the service you received during your cruise
> >>was
> >>worth even a small tip? No one working on the ship provided you with
> >>acceptable service?
>
> > Are you kidding? He probably drops a penny in the Salvation Army
> > kettle at Christmas and feels good about it.
>
> > --
> > dillon
>
> > Elvis is still dead
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