Thus spake anna :
>I have heard that RCI or their agents selling these cruises have told
>customers to prepay.
Never heard that.
>
>In any case, RCI is making a big mistake.
>
>They may be winning the battle but losing the war. They are being
>silly by losing a lot for a few dollars.
>
>Some attorneys may find this RCI practice illegal and furthermore
>create a class action suit which will cost RCI a lot more money than
>a small goodwill refund gesture, not to speak of all the negative
>publicity.
>It is bad business. From a customers point of view the refund is
>fully justifiable and expected and RCI should see it from a customers
>point of view not from their high and mighty position. Good publicity
>is worth a lot more than the amount disputed.
>
>RCI is being stupid. Penny wise Pound foolish.
Would you tip your waiter befoe you ordered your meal? Why would you
prepay your gratutities?
>
>
>
>On Sep 7, 6:19 am, "Jr." wrote:
>> avacohen100 - exactly what do you consider LARGE amounts of money for tips?
>> We have found the $10 per person per day as being woefully lacking for the
>> service we receive from our cabin steward on Princess.
>> We almost always have a little extra in an envelope on the last night of the
>> cruise for them.
>>
>> "Dillon Pyron" wrote in message
>>
>> news:4re1e35ajud5l23kc4cueb8rq7fllh88d2@4ax.com...
>>
>> > Thus spake "George Leppla" :
>>
>> >> wrote
>>
>> >>> Is it ILLEGAL for Royal Caribbean to charge gratuities upfront ? How
>> >>> can they charge us for Gratuities Upfront ? and refuse to refund it
>> >>> for poor service?
>>
>> >>Royal Caribbean does not charge gratuities upfront. There are some travel
>> >>agencies that add pre-paid gratuities into bookings (especially groups)...
>> >>that may be what happened to you.
>>
>> > Exactly. However, I'm willing to bet he is unable to distinguish
>> > between fact and fantasy.
>>
>> >>On Royal Caribbean ships, you can either tip in cash the last night of the
>> >>cruise or go to the purser's desk and have the tips put on your ship-board
>> >>account. If you do that, they give you vouchers to pass out to your
>> >>waiter,
>> >>cabin steward, etc.
>>
>> >>> They are losing THOUSANDS of potential dollars by refusing to refund a
>> >>> small amount of money. This leaves a bad taste in any customers mouth
>> >>> and they are getting tremendous amount of negative PR too.
>>
>> >>You are saying that none of the service you received during your cruise
>> >>was
>> >>worth even a small tip? No one working on the ship provided you with
>> >>acceptable service?
>>
>> > Are you kidding? He probably drops a penny in the Salvation Army
>> > kettle at Christmas and feels good about it.
>>
>> > --
>> > dillon
>>
>> > Elvis is still dead
>
--
dillon
Elvis is still dead |
