Brian K wrote:
> On 9/28/2007 1:53 PM Scott consulted a Magic 8 Ball and declared:
>> On Sep 28, 11:04 am, Ermalee wrote:
>>
>>> Scott wrote:
>>>
>>>> I need some quick help. My aunt is on a Royal Carribean cruise in
>>>> northern Europe right now (Norway, Sweden, etc.). Her father
>>>> unexpectedly passed away this morning. How do I get a message to her?
>>>> Obviously, I'm going to contact the cruise line. Do they have
>>>> procedures for dealing with this? Will a chaplain or someone else be
>>>> there to console her? What about travel arrangements home?
>>>> I thought I would hit this group real quick before going to
>>>> the cruise
>>>> line. I want to make this as easy on them as possible and anything I
>>>> can do for them from here (Iowa) I want to do. I've never been on a
>>>> cruise. My aunt and uncle are very experienced cruisers.
>>>> Any help or advice would be greatly appreciated.
>>>> Thanks,
>>>> Scott
>>>>
>>> When my sister died, we were on a cruise in the Pacific, sailing back to
>>> CA from Hawaii. I received, in my cabin, a phone call from our son.
>>> If you know what ship your aunt is on, a travel agent, or the cruise
>>> line could tell you how to make that phone call. Or Royal Caribbean
>>> could probably tell you which ship if you know the itinerary.
>>> One of Royal Caribbean's phone numbers is (866) 562-7625
>>> Sorry to hear of your loss.
>>> Ermalee
>>>
>>
>> Thank you very much. I did speak with Royal Caribbean and they were
>> very helpful. I did get 2 direct numbers to the ship and have been
>> trying them, but nobody is answering. The customer service rep did say
>> they were out to sea and reception would be good - they have phone
>> reception problems when in a port of call. I've tried emailing her to
>> call home, but I don't know if she will get it. Will keep trying the
>> phone number they gave me.
>>
>> Thanks for your help.
>>
>> Scott
>>
>>
> Do you know if your aunt used a travel agent for this cruise. Perhaps
> the t.a. may have a more direct means of contacting your aunt. On
> most cruise lines there is a number you dial up to get the ship, and
> then an extension which corresponds to the cabin number. Most cabin
> phones are equipped to receive voice mail. If no one answers you can
> leave voice mail.
>
> Most airlines will offer bereavement fare for immediate family. The only
> requirement being that the funeral home fax a copy of the death
> certificate. Again if your aunt used a travel agent, he/she can assist
> with this.
Let's hope that his aunt has cruise insurance to cover the costs of
going home early.
sue |