Re: Tipping Experiment on NCL: Don't Bother, Service Will Be Mediocre

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Re: Tipping Experiment on NCL: Don't Bother, Service Will Be Mediocre

Posted on: Tue, 13 May 2008 01:48:00 -0400

On 5/12/2008 4:26 PM Harry Cooper plucked Senior Frog's Magic Twanger
and said:
> "J Carnaghie" wrote in message
> news:ax0Wj.17968$Au2.17942@trnddc07...
>
>> sengsational wrote:
>>
>>> [quote=zqvol;12954259 cruisecritic.com] Well it really doesn't matter
>>> since NCL changed the contract of carriage. This is now a moot point.
>>> There is no tipping required. Every passenger is assessed a mandatory,
>>> non removable $10 per day service charge.[/quote]
>>>
>>> I did remove the service charge on my recent (April 2008) NCL Majesty
>>> cruise. I spent about 10 minutes talking to a few folks and filling
>>> out a form, and it was done. I have the entire exchange on my digital
>>> voice recorder, but it's really boring because there was nothing
>>> contentious about it.
>>>
>>> That's the problem with automatic tipping: people go through the
>>> motions. They do whatever is required "not to get called out on
>>> something specific". But that is a lot different than trying to "earn
>>> a tip". The "feel of the service" under an auto tipping system,
>>> especially freestyle, where you don't have the same servers, is much
>>> different than one where the servers actually have to "please"
>>> customers. This as opposed to having to "not displease" customers.
>>>
>>> But, that being said, I think that the "not displease the
>>> customer" (auto tipping) is the new model on the el-cheapo cruise
>>> lines like NCL, whereas "please the customer" was the model of yore,
>>> never to be seen again?
>>>
>>> --Dale--
>>>
>> Dear Dale,
>> I think you have "hit it on the head" with your comments regarding
>> "not displease the customer" view. That, along with the lack of
>> opportunity to get to know the customers (and vice versa) leads to a lot
>> of mechanical service.
>> We take $2 bills and use them for tips for special services. For some
>> reason they are much better remembered than $5's.
>>
>
> Well done with the $2 bills, I have been using them for many years and they
> are always noticed. I also have used half dollar coins with similar
> results, sometimes two or three of them, instead of ones or twos. I don't
> use them to be stingy very often, rather when I might want service again.
>
> Harry Cooper
>
>> Cheers,
>> John in LALALand (On the Left Coast)
>>
>>
I wonder what else you may be saying. You know, "Queer as a 2 dollar
bill." ;-)
>
>
>
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--
________
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Brian M. Kochera
"Some mistakes are too much fun to only make once!"
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