On Apr 5, 10:10 pm, Bill C wrote:
> Have seen Brenda on CruiseCritic and wondered if anybody remembered her.
> She was the woman who hated Carnival and was enamored with Princess.
>
> Seems Princess has done her wrong, she moved on to RCI and X and they
> apparently screwed up too.
>
> Her cruise line of choice these days is NCL.
>
> I think she is running out of cruise lines.
>
> Bill
> --
> Visit my Caribbean Princess website:www.cruisingthecaribbeanprincess.com
http://blogs.usatoday.com/cruiselog/2008/05/report-royal-ca.html?csp=3D34?se=
=3Dyahoorefer
Are you one of those people who complains about every little thing
that goes wrong on a cruise? Better be careful, or you just might find
yourself banned from your favorite ships.
That's the takeaway from a fascinating story today at
expertcruiser.com about a Cleveland couple that apparently complained
just a little too much about their frequent trips with Royal
Caribbean. The site says the fed-up line recently told them not to
come back. Ever.
The site says that while Brenda and Gerald Moran liked sailing on
Royal Caribbean, they had a habit of documenting all sorts of problems
big and small that occurred during their cruises, from a birthday
greeting delivered to the wrong cabin to a toilet malfunction that
spilled sewage into their bathroom. And they weren't shy about talking
about the problems in online cruise forums.
ALSO ONLINE: What should Royal Caribbean name its next ships? Vote
HERE
At first, Royal Caribbean tried to make nice by offering the couple a
discount on a future cruise and other perks. But after the Morans kept
posting at online site cruisecritic.com about their complaints -- and
the compensation that they were getting out of Royal Caribbean by
complaining -- the line changed its tune, says expertcruiser.com. The
site says the Morans received a phone call from a Royal Caribbean
executive and then an official letter informing them they were banned
from the line forever.
A spokesman for Royal Caribbean tells expertcruiser.com that the
couple had complained about all but one of six cruises with the
company since 2004. =93In a small number of cases we agreed and
compensated them appropriately. In most cases, however, we disagreed,"
the spokesman told the site. "Having concluded that we are unable to
meet the expectations of the Morans, we have told them that they would
be best served by sailing with another company."
The Morans, meanwhile, say they're now sailing on Norwegian Cruise
Line.
Cruise Loggers, head on over to expertcruiser.com to read the full
story, and then come back here to discuss it in the comment area
below. Do you think Royal Caribbean was justified in banning the
couple from its ships?
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