CLEskra@webtv.net (Carol Eskra) wrote in news:17353-486E4DEB-933@storefull-
3111.bay.webtv.net:
> I told this flight nurse about the bad experience my family had with
> cruise ins. last yr. Sailed on a 3 generation two week cruise to Hawaii
> and my 3 yr. old grandson had to see the ships physician twice because
> of an ear infection. After arriving home my daughter-in-law called the
> ins. co. for a week, but they never answered the phone. She called the
> t/a we booked with but they said "there was nothing they could do." She
> finally gave up trying, and she is a busy executive with more important
> things to do!
>
At the risk of sounding self serving, She needs a new TA. Nothing we can do
is not what I would say for a client who had a legitimate claim. I find it
hard if not impossible to believe that the insurance company "never
answered the phone." We are talking about very large companies who are very
competitive for customer service reputation. Something is missing from this
story. At the very least the agent should have helped open a claim. Whether
the claim would be paid is another issue, but a claim opening is a minimum
effort for the TA.
--
Joseph Coulter, cruises and vacations
www.josephcoulter.com
yourvacation@comcast.net
877 832 2021
904 631 8863 cell
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