Good New York Times article...
I especially liked the part about how Park West only offers refunds on a
case by case basis, and makes anyone they offer a refund to sign a
confidentiality agreement.
Pretty much exactly the opposite of a company like Land's End, which is
rated very high in customer service. On one cruise, Charles noticed a small
tear in my black suit jacket that I purchased from Land's End. It was the
first time I wore the suit. I called them and told the customer service rep
about the small tear, and said I didn't know if it came that way or if I
somehow did it, not knowing that I did. She said it didn't matter... and
sent me a new suit jacket in the mail the same day. And they didn't even
ask me to sign a confidentiality agreement, LOL!!
--Tom
"Brian" wrote in message
news:6hts74dtfg5rsumgm3ckc2rdkrc1t3hec1@4ax.com...
> http://www.nytimes.com/2008/07/16/arts/design/16crui.html?_r=1&ref=arts&oref=slogin
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