On Sun, 20 Jan 2008 12:50:17 +0100, Tom Peel wrote:
>David Horne, _the_ chancellor (*) wrote:
>> Martin wrote:
>>
>>
>>>On Sat, 19 Jan 2008 12:26:30 +0000, d4g4h4@yahoo.co.uk (David Horne, _the_
>>>chancellor (*)) wrote:
>>>
>>>
>>>
>>>>Oscar's dad was connecting at Schipol the same day (arriving from Lima,
>>>>then on to Manchester) but luckily didn't have any problems. I was
>>>>stranded a few years ago at Schiphol due to fog, which was very
>>>>frustrating.
>>>
>>>You could have made a trip to Volendam :o)
>>
>>
>> :)
>>
>> The real frustration was how slowly the KLM staff (when they weren't
>> hiding from passengers) were booking people onto the next flights. Had I
>> known it was a 6 hour wait, I might have taken the train into Amsterdam
>> or somewhere... Volendam! :)
>>
>
>The performance of the KLM staff on that day was totally abysmal.
At least their service is consistent.
>Passengers were being told to wait in the transit area for information
>about connecting flights, which they then missed as a result. According
>to our daughter's accounts, there were literally thousands of passengers
>jammed into the transit area, and then the KLM computer system broke
>down. At some point, passengers were being physically prevented from
>leaving the transit area by airport security guards armed with machine guns.
Paramilitary Koninklijke Marechaussee Officers. http://www.marechaussee.nl/
>
>I had gone to Duesseldorf airport in the remote hope that she had
>somehow gotten on the connecting flight. The KLM ticket desk agents did
>not even know that the flight back to AMS had been cancelled, although
>it was shown as cancelled on the information display, until the guy in
>the queue in front of me asked what was going on.
I've had many similar experiences with KLM.
--
Martin
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