On Apr 16, 6:55=A0pm, wkh...@my-deja.com wrote:
> Hi guys,
> Alitalia lost one of my bags four months ago while traveling from
> Boston to Cairo. I filed a claim when it was lost.
> I have been trying to contact them for the last four months but they
> never answer their phones. The only response I got back was by email
> saying that they will settle my claim after 100 days from the day my
> bag was lost.
> Now it's 120 days, and I received nothing. The bag is worth more than
> 1000 dollars.
> Also I have travel insurance but they are refusing to give me anything
> until Alitalia settles the claim.
>
> I decided to go to the small claim court in Boston, but I need to list
> the defendant's name, what should I write?
>
> Thanks
Try checking with the State of Mass to see if they have a "process
agent" on file for them. If that doesn't work than check with the
airport authority to see who legally represents them at Logan. Also
who sold you the ticket? If they're local than you might be able to
sue them. And don't expect to receive full compensation. The
airlines liability for lost luggage is set by treaty and is calculated
in some cases by weight rather than value. Also, airline tariffs
allow them to exclude many article. |