B Vaughan schrieb:
> We had bought a Lufthansa ticket Bologna->Frankfurt->Mexico
> City->Cancun and return. I made the purchase over the phone, as
> Lufthansa's web site was hiccuping that day. The segment Mexico City
> -> Cancun was operated by Mexicana (Mexico's most modern airline,
> giggle, cough) whom Lufthansa doesn't blush to claim as a partner.
>
> The first thing that irritated me was that, although we landed just 15
> minutes late, our flight to Frankfurt didn't wait for us. We were
> approaching the gate when it took off. Then, it turned out to be
> impossible to find any information about reticketing in the Mexico
> City airport. We spent almost 5 hours there on wild goose chases and
> waiting in futile lines and pursuing false leads. We left at 1:30 AM
> with nothing resolved, and hungry and angry besides. We had to find a
> hotel ourselves at our own expense and, as for dinner, we just never
> got it.
> I'm wondering if the selling of tickets like this is legal in the
> European Union. Or do these consumer protection laws not apply to
> flights that touch down outside the European Union?
They do.
> The worst thing about the whole experience was the false information
> we got from Lufthansa representatives and Mexicana representatives at
> the airport. In the end, after having wasted all that time, I called
> Lufthansa in Germany from my cell phone, and was basically told that
> we were screwed and that all the promises that had been made were
> phantasma.
Did you try to act under the European passenger's rghts rules?
I don't remember excatly the causes for missed connections but you might
enquire at the European commission.
> To those of you who excoriate Ryanair: no airline gives a shit about
> their passengers any more, and Ryanair is at least cheap.
Well, they don't offer official connections... |
