"LarsensAttack" wrote in message
news:OvWdnYNoOo6Yik7YnZ2dnUVZ_h-vnZ2d@comcast.com...
> Just had a bad experience with a UK company refusing to
> accept my non-chip and pin Visa card in London. The company,
> Phones4U even refused to phone Visa to check the validity
> of my card. (Visa had told me that all I needed to do if
> I ran into that situation was get them to call...)
> When I complained to Visa, they had an attack of the mumbles
> and couldn't or wouldn't do anything, even though Phones4U
> had a clear sign on the door showing they accepted ALL major
> credit cards, without any disclaimer for non-chip and pin.
> Visa and my issuing bank have said they have no plans to
> issue c&p cards to those in the US and if this gets worse,
> it could affect tourism.
>
> I had no problems with other companies apart from Phones4U, but
> I am about to go back to London and wondered how widespread this
> is and what I could do about it? If it happens again I am going to
> file a formal written complaint with the Federal Trade Commission,
> but that won't help while I am over in the UK. Most other places
> in January were fine with the old style cards, but I don't want
> to find that I have to start carrying wads of cash because my
> credit cards no longer work in the UK or Europe.
> Any serious ideas?
>
Your complaint is entirely with Phones4U. They are the
one in the wrong here.
You might like to note for future reference, that P4U are one
of the worst companies in the UK high street for customer
service. So, if you don't *have* to do business with them I
would forget about it and take your trade elsewhere in future.
tim
.
|