Did Expedia imply that they could appropriately handle all connections?
Did Expedia imply that they would make your trip easier?
Did Expedia imply that they knew what they were doing?
What is the limit of small claims court awards in your area?
Does you state have a 'Consumer Sales act/Deceptive Practices' section in
it's revised code?
You "DO" have recourse with or without an attorney.
john
"Wilson Kerby@pacbell.net" wrote in message
news:akDPa.1026$Wz7.103150771@newssvr13.news.prodigy.com...
> I usually book all components of my travel vacations myself, but thought
a
> one-hotel, simple round-trip package from Expedia looked pretty good. The
> following correspondence shows how wrong I was.
> Anyone else with similar?
>
> >Four days and counting.
> >??
> >wk
> ----- Original Message -----
> From: "Expedia Travel Support"
> To:
> Sent: Monday, July 07, 2003 5:19 PM
> Subject: Re: Where is my refund? - Case ID: [REQ:8781387]
>
>
> > Dear Expedia.com Customer,
> >
> > Thank you for taking the time to write us. We have forwarded your
request
> to the appropriate manager and will respond to you as soon as possible.
> >
> > If you have any further questions, please feel free to reply to this
> e-mail.
> >
> > Thanks for choosing Expedia.com!
> >
> >
> > Olivia
> > Expedia.com Customer Support Team
> > Don't just travel. Travel Right.
> >
> > -----Original Message-----
> > From:
> > Sent: 7/7/2003 3:21:42 PM
> > To: travel@customercare.expedia.com
> > Subject: Where is my refund? - Case ID: [REQ:8781387]
> > * TPID: 1
> > * Name: Wilson Kerby
> > * TUID: 304757
> > * Itinerary Number:
> > * Subject: Where is my refund?
> >
> > --------------------------------
> > * Comment:
> > This request involves the following trip: Expedia.com itinerary number:
> 16697014264
> > Expedia.com booking ID (flight): MHPOHY (1)
> > Expedia.com booking ID (hotel): 9852268
> >
> > At issue is the failure of Expedia to act as our agent in any capacity
> except as taker of money. We missed the flight on the 24th because we
were
> confident we were on an international flight and would not have the
> intensive check-in controls in place for domestic flights. Be that as it
> may, after the panic of missing the flight, I reassured my wife that
Expedia
> would help us. Not true! When we first called to Expedia they told us WE
> had to rebook the flight. The only reason I used your service in the
first
> place, was to have an agent to help. Delta could rebook us in two weeks
for
> around 2400$ US, not an option. When I called Expedia about this the
young
> man who answered said there was nothing he could do. When I asked him
about
> the hotel portion of the package and possible refund on the return flight
> his response was that we had forfeited the ENTIRE package by missing the
> first leg of the (badly scheduled) flight. I did book another flight on
my
> own with another airline for the following day and Expedia paid the nights
> at the hotel. Of the 1700$ Expedia received from me only about 500 of
that
> left Expedia's accounting system. Trip cancellation insurance worth
> nothing.
> Ground transportation worth nothing although I did get a call from a
> confused Expedia agent two days before we left PV.
> > I am asking for refunds for unused portions of this package and
> asking that Expedia act as my agent in getting Delta to refund or
reschedule
> their part of the tickets. Their offer to exchange a part of the airline
> tickets ended at midnight, the day of the missed flight, one of the most
> hectic days I have ever experienced. I am a senior citizen and had
expected
> Expedia to be more than just fine-print crooks.
> > Wilson Kerby
> >
>
>
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