In article ,
raylozano@eudoramail.com (Ray Lozano) writes:
>US Airways is an example of big business gone bad. They have an ample
>record of mistreating customers and employees. You can view my web
>site at http://www.usairways.tv to read my story and others.
Others have pointed out that you messed up by not having the proper
documents available -- but then, you knew that, right?
While you are at fault, I agree with you that US Airways could and
probably should have made a bit more of an effort to help you.
If you account is complete and accurate, it sounds like you were
extremely unlucky to deal with some employees who were clearly not
customer oriented.
I am not too surprised that your letter has not yet been answered.
Give them another week and then follow up. Be persistent and keep
your cool. Hopefully they will make some accomodation, perhaps
crediting your full ticket amount against future flights; maybe
even refunding it outrigh. Unfortunately, I doubt that they will
pay for the other tickets you purchased.
In retrospect, if you had retrieved your documents and then returned
to US Air, I suspect they might have found a way to accomodate you.
Do please post/publish US Air's response, good or bad.
By the way -- your birth certificates have little monetary value and
can be easily replaced (time permitting, of course -- and assuming you
were born in the USA). Why do you keep them in a safe deposit box?
--
Charlie Hammond -- Hewlett-Packard Company -- Ft Lauderdale FL USA
(hammond@not@peek.ssr.hp.com -- remove "@not" when replying)
All opinions expressed are my own and not necessarily my employer's.
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