hammond@not@peek.ssr.hp.com (Charlie Hammond) wrote in message news:...
> In article ,
> raylozano@eudoramail.com (Ray Lozano) writes:
>
> >US Airways is an example of big business gone bad. They have an ample
> >record of mistreating customers and employees. You can view my web
> >site at http://www.usairways.tv to read my story and others.
>
> Others have pointed out that you messed up by not having the proper
> documents available -- but then, you knew that, right?
>
> While you are at fault, I agree with you that US Airways could and
> probably should have made a bit more of an effort to help you.
> If you account is complete and accurate, it sounds like you were
> extremely unlucky to deal with some employees who were clearly not
> customer oriented.
>
> I am not too surprised that your letter has not yet been answered.
> Give them another week and then follow up. Be persistent and keep
> your cool. Hopefully they will make some accomodation, perhaps
> crediting your full ticket amount against future flights; maybe
> even refunding it outrigh. Unfortunately, I doubt that they will
> pay for the other tickets you purchased.
>
> In retrospect, if you had retrieved your documents and then returned
> to US Air, I suspect they might have found a way to accomodate you.
>
> Do please post/publish US Air's response, good or bad.
>
> By the way -- your birth certificates have little monetary value and
> can be easily replaced (time permitting, of course -- and assuming you
> were born in the USA). Why do you keep them in a safe deposit box?
Charlie,
Thank you for actually reading what is on my web site. Sure, we goofed
up because our birth certificates had been put into safe deposit, but
my point is that US Airways did nothing to help us and kept our money
despite my efforts.
Good businesses follow the Golden Rule. It's really very simple.
Predatory businesses, on the other hand, seize opportunities to take
people's money in a zero-sum game in the way my situation was handled
by US Airways.
Yes, I do plan to publish US Airways' response to my letter.
Best regards,
Ray Lozano
www.usairways.tv
P.S. We will never again put our birth certificates in safe deposit. |
|
|
|