"David Eduardo" wrote in message news:...
[snip]
> I can see how the willingness of US Air to blame the Jamaican rules and regs
> could be an easy out for them. The correct response would have been, "You
> can't travel without the documents. For a change fee, we can get you on
> another flight as soon as there is space, and you can go get your
> documents." Not having been there, I do not know how either you or the agent
> behaved. If I meet resistence form an agent, I ask for a supervisor and
> request "some way we can resolve this so we are both happy."
[snip]
My personal suspicion is that the impression was left with the
agent that there was an expectation of being allowed on the original
flight, which really wasn't gonna happen. The agent, for a variety
of reason, probably took a very hard stance and therefor missed an
opportunity to explore other options. The agent on the phone at the
800 number gave really poor advice too, especially if that agent
was aware that the documents could be retrieved that morning.
The solution to this was so straight forward, that it is hard to
understand how 2 different folks at USAir missed it. Which is what
makes the whole story hard to understand to many folks around here. |
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