"Rtavi" <
href=3D"mailto:rtavi@eudoramail.com">rtavi@eudoramail.com> =
wrote in=20
message
=
href=3D"news:XoWdnexfQLKI2A7enZ2dnUVZ_tydnZ2d@comcast.com">news:XoWdnexfQ=
LKI2A7enZ2dnUVZ_tydnZ2d@comcast.com...
In regards to extended =
warranties Here is=20
my experience with RV extended warranty from RV Shield/Heritage =
TPA.
=20
We had the bearings replaced in our previous camper (KZ Coyote) last =
spring=20
then drove to Virginia. I checked hubs each stop as I'm =
always=20
paranoid about bearings and they were fine. Somewhere in =
the 40=20
miles between the last stop and our night camp one of the bearings=20
failed. It made no noise and was not visible from the driver's =
or=20
passenger's seat. When I backed into campsite I saw that the =
grease had=20
leaked out, cap had popped off, and center of hub was discolored from =
the=20
heat. GoodSam roadside insurance towed us to Lancaster Car Care =
in=20
Christiansburg VA where they determined that the axle would have to be =
replaced. By the way, Lancaster did a great job and I would do =
business=20
with them again in a minute. We followed all proper precautions =
as to=20
not having any work done until RV shield approved it. They did=20
everything they could to drag out the process. Wouldn't return =
calls,=20
Passed paperwork from office to office where it sat on each =
desk. Would=20
not let anyone speak to a supervisor. (Repair facility says they =
do this=20
so that customers who can't afford to use up their whole vacation =
sitting in a=20
motel will have the work done to get on road then RV Shield can =
refuse=20
to cover it)
They drug this out from Tues to Friday then at =
1:00 on=20
Friday said that an adjustor would have to come and see it. Of =
course=20
the adjustor couldn't come till Monday!
On Monday the adjustor came =
- said=20
damage was due to failure of a covered part (the new bearing) =
Resultant damage=20
due to a covered part is supposed to be covered by their policy. They =
then did=20
nothing until 2 minutes before they closed on Monday evening for the =
day and=20
told me that they would only pay $25 for the cost of the bearing since =
the=20
other $1100 in damage was due to the fact that "We operated the =
bearing in an=20
impaired condition as evidenced by the damage that it did to axle and=20
brake!" ( I don't know about you but I don't have a light =
that=20
comes on on the dash when a bearing fails and unless there is smoke or =
noise=20
the only thing you can do about bearings is to have them serviced =
prior to=20
trips as we did and frequently check them while on the road as I =
do.) =20
The repair facility manager told them that in all the years of doing =
business=20
he had never seen such dishonest tactics. Their reaction was =
"take it or=20
leave it". Since they are in the Midwest and only answer or return =
calls if=20
they choose to a customer in another part of the country is pretty =
much out of=20
luck.=20
So after dragging this out for a week =
I finally=20
got $25 for the repair and $300 of my $400 motel bill back. Then =
when I=20
cancelled the policy they took that amount from the rebate I was due =
for the=20
cost of 3 years still to go on the policy when I cashed it in and =
rebated=20
nothing.
Fortunately the dealer I bought the =
policy from=20
and who did the bearing work stood behind their work and paid for the =
$1100=20
bill. They were so nice about it that I traded in my KZ Coyote =
with them=20
and bought a new 28frls Sydney 5th wheel.
Note: Country Creek Campers in =
Hattiesburg,=20
MS are good people to do business with.
Anyway a word of warning about RV=20
Shield/Heritage. Check out rip-off.com under auto insurance and draw =
your own=20
conclusions.
I didn't know any better when I =
bought the=20
extended warranty when we bought our Hybrid but I do=20
now.