Please distinguish between airlines. I fly an enormous amount and think
that JetBlue and Southwest provide excellent service. JetBlue gives me
plenty of legroom (I am very, very tall), a console to watch the news,
regular tv program or sporting events at no cost, lots of beverages and
snacks and extremely friendly folks. Southwest is a little barebones,
but still very good on the customer service side of the house, and it
does not put my knees up against my chin. The real problems lie with
the 'legacy' carriers who have suffered from awful and greedy
management, hub-spoke systems that are dreadfully hard to sustain, and
visions of customer service based on a 'transportation' rather than
'customer service' philosophy (sounds like a passenger rail carrier I
can think of). Oh, and go back 20-30 years and today airports are
cleaner, offer endlessly more service, etc. Sure, security can be a
joke (like so many things our government does these days) but I must
say I have never been inconvenienced, treated rudely or seriously
delayed.
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