On 1/12/2007 6:43 PM apaasman wrote:
> The travel agency BOOK - IT has never heard about customerservice.
> After I booked a destination they charged, without asking me, my Visa
> for USD 100.
>
> They would send me everything about the accomodation + vouchers. .
> This was promised just after X-mas by Mrs. Benier, manager Customer Service
> Up till to-day January 13, I did not receive anything, no vouchers, no
> confirmations etc. Not even a confirmation about received mail.
>
> I had to cancel everything, because my flight option was finished.
> Although they have in their conditions that in case of cancellation
> I had to pay USD 9,75, they not even informed me about that.
>
> So use your brains before doing business with BOOK-IT
>
>
ASTA (American Society of Travel Agents) has a helpful page on where and
how to most effectively make a complaint. Ranting here may make you
feel better but it won't do anything to fix the problem as you see it.
Check out the ASTA web page at: http://tinyurl.com/y97slz
or, http://www.travelsense.org/consumer/complaint.asp
--
____
Brian M. Kochera
"Some mistakes are too much fun to only make once!"
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View My Web Page: http://home.earthlink.net/~brian1951 |