On Sat, 13 Jan 2007 00:43:58 +0100 "apaasman" wrote:
:>The travel agency BOOK - IT has never heard about customerservice.
:>After I booked a destination they charged, without asking me, my Visa
:>for USD 100.
:>They would send me everything about the accomodation + vouchers. .
:>This was promised just after X-mas by Mrs. Benier, manager Customer Service
:>Up till to-day January 13, I did not receive anything, no vouchers, no
:>confirmations etc. Not even a confirmation about received mail.
:>I had to cancel everything, because my flight option was finished.
:>Although they have in their conditions that in case of cancellation
:>I had to pay USD 9,75, they not even informed me about that.
:>So use your brains before doing business with BOOK-IT
You are lucky that you used a CC.
Follow the instructions to dispute the charge. You should not have to pay a
cent.
--
Binyamin Dissen
http://www.dissensoftware.com
Should you use the mailblocks package and expect a response from me,
you should preauthorize the dissensoftware.com domain.
I very rarely bother responding to challenge/response systems,
especially those from irresponsible companies. |
