tremalnaik@gmail.com wrote:
> Hello,
> I live in London, I was in the USA for a week last month. On 05/03/07
> I was in Philadelphia and I booked for next day's night in New York
> through www.hotels.com The next day my girfriend got sick, so we had
> to move the trip 1 day ahead (I did this before noon 06/03). The
> hotels.com website allowed us to move the booking. They claimed they
> would charge something. I thought it was 25 dollars... well, reading
> their statements it was not clear if they were charging only 25
> dollars or 1 night + 25 dollars because the booking was after
> 03/03/07, etc etc... Anyway I decided to book. Now, reading my credit
> card statement I see they charged 2 nights + 25 dollar penalty. I'm
> asking if this is a correct procedure. I mean, I don't understand why
> they charged me 25 if they already kept the whole money of the first
> night. Moreover, if I knew the trick, I used another credit card to
> book and avoid the 25 dollar penalty, if they didn't refund the first
> night at all, don't you think? I mean, where is the logic in this
> behaviour?
>
> I'll appreciate your comments, expecially if they did something wong,
> so I may ask my lawyer to conteact them
>
> TREMALNAIK
>
I ALSO now avoid hotels.com.
Here in Canada they have a hotels.ca where the listed the prices are in
Canadian dollars. When my daughter booked a hotel IN Canada
specifically listed as C$ they billed her credit card US$ and at that
time it was a large difference. They were VERY difficult to deal with -
ignored the complaint - hung up on her calls (and she was polite).
BAD COMPANY!!! BAD SERVICE!!!
GOOD LUCK!
My Advice to everyone: AVOID HOTELS.COM
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