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Subject: Re: hotels.com - a bad experience Posted on: Sun, 18 Mar 2007 07:24:06 -0400

DevilsPGD wrote:
> In message <8b6b1$45fbf6d3$cf70399e$24212@PRIMUS.CA> "TheNewsGuy(Mike)"
> wrote:
>
>> I ALSO now avoid hotels.com.
>>
>> Here in Canada they have a hotels.ca where the listed the prices are in
>> Canadian dollars. When my daughter booked a hotel IN Canada
>> specifically listed as C$ they billed her credit card US$ and at that
>> time it was a large difference. They were VERY difficult to deal with -
>> ignored the complaint - hung up on her calls (and she was polite).
>>
>> BAD COMPANY!!! BAD SERVICE!!!
>>
>> GOOD LUCK!
>
> I'd call that a feature, not a problem -- Simply mail off a copy of your
> printed receipt showing Canadian funds with a letter to reverse the
> charges.
>
> Your credit card company will reverse the entire charge.
>
> It is now you who gets to jerk Hotels.ca around to pay them for the .ca
> (You still owe them money, but you can certainly play their game for a
> while, "Please hold" and hang up, stuff like that, if that suits you)

Sure, but would you continue to deal with a company that forced you to
go through that exercise? They could have dealt with the problem
honestly and decently.



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